Our goal is to make you feel comfortable on our website. The protection of your privacy is very important to us. Therefore, we would like to ask you to read carefully the following summary of how our website works. You can trust a transparent and fair data processing since we strive every day to handle your data in a secure, careful and responsible manner.
The following privacy policies are intended to inform you about how we use your personal information in compliance with the provisions and requirements of the General European Data Protection Regulation.

 IDENTIFICATION.
Holder: Monica Bastida Marieges (hereinafter, "TuPeluca.com").
NIF: 52209195T
Social address: Calle El Limonar 1, 03390 Benejuzar
Email: info@tupeluca.com
Data Protection Delegate: The user can contact the Data Protection Delegate by written letter to the address of TuPeluca.com to the attention of the "Data Protection Delegate" or by email to direccion@tupeluca.com

2. INFORMATION AND CONSENT.
By reading this Privacy Policy, the user is informed about the way TuPeluca.com collects, processes and protects the personal data provided through the forms available on the website https://tupelucafactory.gestiontpv.com/ (hereinafter, the "Website"), as well as the data derived from their navigation and any other data they may provide to TuPeluca.com in the future. The user must read this Privacy Policy carefully, which has been written in a clear and simple way, to determine whether they wish to provide their personal data to TuPeluca.com freely and voluntarily.
3. OBLIGATION TO PROVIDE DATA.
The data requested in the forms on the Website are, in general, mandatory (unless otherwise specified in the required field) to fulfill the established purposes. Therefore, if such data is not provided or is not correct, it will not be possible to attend to the request.

4. WHAT IS THE PURPOSE OF PROCESSING THE USER'S PERSONAL DATA AND FOR HOW LONG? The personal data collected will be processed by TuPeluca.com for the following purposes: Managing contact requests with TuPeluca.com through the channels available on the Website.
Managing purchases made on the Website, including payment management and order shipping.
Managing subscription to the newsletter, made through the channel available on the Website.
Conducting analysis on the use of the Website and checking user preferences and behavior.
Managing the sending of commercial communications from TuPeluca.com and other companies in the same group, unless the user indicates otherwise by checking the corresponding box or showing opposition to such processing.
Managing the sending of satisfaction surveys based on the purchase of TuPeluca.com products or services, to improve the customer experience every day.
Analyzing user data to create profiles that allow defining products that may be of interest to them more accurately.
The data will be kept for as long as necessary to fulfill the purposes for which they were collected, unless the user requests cancellation from TuPeluca.com or opposes or revokes their consent.

5. WHAT USER DATA WILL TUPELUCA.COM PROCESS? TuPeluca.com will process the following categories of data: Identifying data: name, surname, national identity document or foreigner identification number and image.
Contact data: address, landline phone, mobile phone, email address.
Personal characteristic data: date of birth, age, sex, nationality.
Other data: data provided by the interested parties in the open fields of the forms available on the Website.
Navigation data.
In case the user provides data from third parties, they declare that they have the consent of the same and undertake to transfer the information contained in this Privacy Policy to the data owner, exempting TuPeluca.com from any responsibility in this regard. Nevertheless, TuPeluca.com may carry out the necessary verifications to verify this fact, adopting the due diligence measures that correspond, in accordance with data protection regulations.

6. COOKIES, WEB ANALYSIS SERVICES AND SOCIAL NETWORKS We use cookies, web analysis services and social network plugins on our website to improve your browsing experience.
Use of cookies and activity file.

What are cookies?

The provider, on its own behalf or that of a third party contracted to provide measurement services, may use cookies when a user browses the website. Cookies are files sent to the browser by a web server to record the user's activities during their browsing time.

The cookies used by the website are associated only with an anonymous user and their computer, and do not provide personal data about the user by themselves.

What are cookies used for?

Through the use of cookies, it is possible for the server where the web is located to recognize the user's browser, with the purpose of making navigation easier, allowing, for example, previously registered users to access areas, services, promotions or contests reserved exclusively for them without having to register each time they visit. They are also used to measure the audience and traffic parameters, control the progress and number of entries.

To use the website, it is not necessary for the user to allow the installation of cookies sent by the website or by a third party acting on its behalf, without prejudice to the fact that it is necessary for the user to start a session as such in each of the services whose provision requires prior registration or "login".

The cookies used on this website have, in any case, a temporary character with the sole purpose of making subsequent transmission more efficient. In no case will cookies be used to collect personal information.

What types of cookies does this website use? Technical cookies: these are those that allow the user to browse a web page, platform or application and use the different options or services that exist in it.

Analysis cookies: Google Analytics, these are those that, either processed by the provider or by third parties, allow quantifying the number of users and thus carrying out the measurement and statistical analysis of the use that users make of the service offered. For this purpose, their navigation on the website is analyzed in order to improve the offer of products or services of the provider.

Revocation and deletion of cookies The user has the possibility to configure their browser options to be warned of the receipt of cookies, to delete them and to prevent their installation on their equipment. Please consult the instructions and manuals of your browser to expand this information.

For more information about the Firefox browser, click here.
For more information about the Chrome browser, click here.
For more information about the Explorer browser, click here.
For more information about the Safari browser, click here.
For more information about the Opera browser, click here.

IP addresses.

The website servers may automatically detect the user's IP address and domain name. An IP address is a number automatically assigned to a computer when it connects to the Internet. All this information is recorded in a server activity file that allows later processing of the data for the sole purpose of obtaining statistical measurements that allow knowing the number of page impressions, the number of visits made to the web services, the order of visits, the access point, etc.

7. WHAT IS THE LEGITIMATION OF THE PROCESSING OF YOUR DATA? The processing of data for the acquisition of products through the Website will be necessary for the fulfillment of the contractual relationship arising between the user and TuPeluca.com. The processing of data for marketing purposes, related to TuPeluca.com's own goods and services and analogous services for its customers, will be based on the legitimate interest recognized by the regulations when the user has acquired goods and/or services from TuPeluca.com. In the event that there is no such contractual relationship, the processing of data will be based on the user's consent collected in the current regulations. The processing for the aforementioned purposes will always be carried out prior to the user's consent or based on the aforementioned legitimate interest, and will be necessary for attending to their request. Likewise, in the event of withdrawing consent for any of the processing, this will not affect the lawfulness of the processing carried out prior to this. To revoke this consent, the User may contact TuPeluca.com through the following channels: by letter addressed to the Data Protection Department of TuPeluca.com at the address Calle El Limonar 1, 03390 Benejuzar, Alicante, or by clicking on the automatic unsubscribe link available in each commercial communication sent by TuPeluca.com or by email to direccion@tupeluca.com

8. WITH WHICH RECIPIENTS WILL THE USER'S DATA BE SHARED? The user's data may be communicated to: Public Administrations and national and/or European competent authorities, in the cases provided for by law.
Additionally, the data may be accessible by the entity ASEBE COOPERATIVA VALENCIANA, and such access is necessary for the proper fulfillment of the legal obligations and/or the purposes indicated above. These providers will not process their data for purposes other than those previously informed by TuPeluca.com. The recipients indicated in this section may be located inside or outside the European Economic Area, and in the latter case, international data transfers are duly legitimized.

9. USER RESPONSIBILITY. The user: Guarantees that they are over eighteen (18) years old and that the data provided to TuPeluca.com is true, accurate, complete and up-to-date. To this effect, the user is responsible for the truthfulness of all the data they communicate and will keep the information provided conveniently updated, so that it responds to their real situation.
Guarantees that they have informed third parties, whose data they provide, if they do so, of the aspects contained in this document. They also guarantee that they have obtained their authorization to provide their data to TuPeluca.com for the indicated purposes.
Will be responsible for the false or inaccurate information they provide through the Website and for the damages and losses, direct or indirect, that this may cause to TuPeluca.com or to third parties.

10. COMMERCIAL AND PROMOTIONAL COMMUNICATIONS. One of the purposes for which TuPeluca.com processes the personal data provided by users is to send them electronic communications with information related to goods, services, promotions, offers, events or relevant news for users. Whenever such communication is made, it will be addressed exclusively to those Users who have not previously expressed their opposition to receiving them. To carry out the aforementioned task, TuPeluca.com may analyze the data obtained in order to create user profiles that allow defining products that may be of interest to them more accurately. In the event that the user wishes to stop receiving commercial or promotional communications from TuPeluca.com, they may request to be removed from the service by clicking on the link enabled for this purpose in the body of such commercial communications or by sending an email to baja@tupeluca.com, as well as by indicating their opposition to receiving them through the box thus provided in the data collection form or by indicating it through the unsubscribe option provided in each of the commercial communications sent.

11. USE OF THE "CUSTOMER SERVICE" CHAT FUNCTION One of the possibilities we offer you is the "Customer Service Chat" so that our service is even more pleasant for you. Through this chat, you have the opportunity to consult before buying on our website. The entire chat process is carried out completely anonymously, without showing your name or other personal data. In order to constantly improve the quality of our customer service in the chat, we record this history for analysis and improvement purposes, completely anonymously. These records are deleted once evaluated.

12. CHANGES TO THE PRIVACY POLICY. The user may send a letter to TuPeluca.com, to the address indicated in the heading of this Privacy Policy, or by means of an email to the address direccion@tupeluca.com attaching a copy of their identity document, at any time and free of charge, to: Revoke the consents granted.
Obtain confirmation about whether TuPeluca.com is processing personal data concerning the User or not.
Access their personal data.
Rectify inaccurate or incomplete data.
Request the deletion of their data when, among other reasons, the data is no longer necessary for the purposes for which it was collected.
Obtain from TuPeluca.com the limitation of the processing of their data when any of the conditions provided for in the data protection regulations are met.
Obtain human intervention, to express their point of view and to challenge the automated decisions adopted by TuPeluca.com.
Request data portability.
Contact the Data Protection Delegate of TuPeluca.com through the following address: direccion@tupeluca.com
File a complaint related to the protection of their personal data when the interested party considers that TuPeluca.com has violated the rights recognized by the applicable data protection regulations.

13. SECURITY MEASURES. TuPeluca.com will process the User's data at all times in an absolutely confidential manner and maintaining the secrecy of the same, in accordance with the provisions of the applicable regulations, adopting the necessary technical-organizational measures to guarantee the security of their data and prevent its alteration, loss, treatment or unauthorized access, taking into account the state of the technology, the nature of the stored data and the risks to which they are exposed.
The website uses general security measures of the information industry, such as firewalls, access control procedures and cryptographic mechanisms, all in order to prevent unauthorized access to the data. To achieve these purposes, the user/client accepts that the provider obtains data for the corresponding authentication of access controls.
 
Any contracting process or that involves the introduction of high personal data will always be transmitted through a secure communication protocol (Https: / …), so that no third party has access to the information transmitted electronically.

14. CHANGES IN THE PRIVACY POLICY To ensure that our data protection guidelines always comply with current legal requirements, we reserve the right to make changes to always be adapted to the current legislation.
Last update: May 21, 2024.