The rules regarding returns , ( regulated by Law of 15/1/96 number 7/1996 ) claims , warranty and invoicing are as follows :


1. Returns that do not come in their  original packaging with the product in perfect condition will not be accepted (original net broken, no tangled hair after his eventual test, smells etc..

2 . In cases of defective merchandise susceptible copy may only be exchanged for another copy of the same title and features.


3. Items made with the special Star-10 Collagen hair that have been tested for thermal molding of their original appearance will not be accepted. Ironing, curling or ruffling an item of this type even though it is a characteristic admitted by this type of hair invalidates the guarantees on the return of the same as it alters the original form with which it is marketed.


There will also be no changes made to custom-made products ordered by the customer in a personalized way, whether Star10.Colageno or natural.


4. ATTENTION, ALL THE WIGS THAT IN THEIR DESCRIPTION SHOW: "HANDLED BY THE FIRM", that are not of stock since they are made by specific order, as well as all those wigs modified by needs of size by our workshop or another, NONE WILL BE ACCEPTED NO CHANGE OR MONETARY RETURN.




Before purchasing any of our items, make sure you do not have any type of allergies or sensitivity to the materials that make up the same




To return any other item , follow these steps:


1. Write to us   requesting  product exchange or refund. Please indicate in the message order number , your name and items you want to return or change .If you do not previously inform us in writing by means of the aforementioned e-mail, the returned item could be rejected by our reception staff, without prior knowledge of the origin and nature of the return.



2 . Then we will respond with instructions for returning the items. The delivery address of the item to change / return is:




C/El Limonar n.1

03390 Benejuzar , Spain

Phone: +34-966.77.77.34



Once we receive the returned package and checked the status of the items :

- If you want a change , send a new package with items ordered

- If you want a refund , you will automatically be issued a voucher to the value of what you paid for it refunded. The voucher will have a validity of 3 months since the    the date of its issue. The voucher will be valid just at our online store ( not valid in any Point Sale or Official Store of TuPeluca )


The costs of return shipping paid by the customer . We do not accept packages sent COD or postage due . We recommend that the shipment is made by certified mail or private parcel .

Tupeluca Factory can modify, add or remove unilaterally and without notice any of the products and services offered on the Website and to suspend temporarily or permanently providing the same services . It may also modify unilaterally and without notice these terms and conditions. For the purpose of this document is defined as: - User : Any person who freely access the content of the web page Tupeluca Factory whether or not hire the services available in the Portal. - Registered Users : all users who voluntarily and according to these guidelines has been discharged from the user registry Tupeluca Factory - client : any user registered or not you shop in Tupeluca Factory



ACCESS AND USE . Access to and use of the website is free, not being required any prior identification to access their content. The use and purchase of products and services offered in Tupeluca Factory and use of the Website generally involve the knowledge and full acceptance of these rules by the user . This acceptance is agreed between the user and Tupeluca Factory regarding Internet shopping . Access to and use of the website is subject to legal regulations and the express prohibition of actions that damage the website or third parties and those who intentionally try spreading computer virus or any other software or program purposes malicious (malware ) through the Portal or its systems. Tupeluca Factory may prevent access to the Website who do not make legitimate use of it, besides taking legal action against those who promote or harboring such acts.


REGISTERED USERS Users who wish may register Tupeluca Factory to receive our newsletter and participate in special offers and promotions. Just as if not wishing to receive more publicity and deals, MUST only send an email with your details to email:  and we will withdraw immediately .


Despite CONTENTS make every effort to ensure the accuracy of product information available on the Website, Tupeluca Factory can not be responsible for any technical or human error which may exist in relation to the product description , prices and photographs of them . The characteristics of each article ( weight , descriptions , extensions or wigs colors ) may vary depending on the decision in the image light . The descriptions given in the website is so rough , so each invoice or tiket is important to make changes, because we understand the need for a color change when necessary and the time limits specified above. The photographs do not reproduce articles Standups in any case, and colors may vary depending on the configuration of each computer (computer, screen, graphics card) which are viewed by . Tupeluca Factory not responsible for any damages incurred as a result of the introduction and / or spread of viruses , Trojans, or other malicious software or software ( "malware" ) or fraudulent ( phishing ) nor for the content or information disseminated through the Website by third parties or entities who may access the same without the express consent of fraudulently. Tupeluca Factory not liable for services not provided by it or for any content or information that is not caused directly by the owner of the Portal itself, but take all appropriate and necessary measures to ensure the security and privacy of transactions and communications between users and Portal. not responsible for the information and / or content of other Web pages connected by links Tupeluca Factory ( ' links' ) or for damages resulting from the use thereof.



Prices in Euro Prices shown do not include VAT ( 21%). If the purchase is made from extra- EU country this tax is deducted BEFORE checkout. The prices shown in U.S. dollar NO VAT , being intended for non-EU members. All prices in both currencies, NOT include the cost of freight and insurance to customer delivery. Prices do not include taxes and tariffs on non-EU countries , which must be paid by the customer. We recommend that users of these countries inform the customs in your city before making your purchase mailing us at:  . The total amount due of every purchase details before making payment , so that the user will be duly informed of the amount that will be charged . In the method of payment on delivery charges of 3.5% of the purchase amount is applied before taxes. This payment is only available for shipments within the EU, Liechtenstein, Norway or Switzerland . For exceptional offers or discounts , Tupeluca Factory duly inform users of its validity period .


SECURE ONLINE PAYMENT Tupeluca Factory is committed to ensuring the highest levels of security for online payments. The online payment gateways available on Tupeluca Factory are totally independent and guaranteed by the companies that provide them , such is the bank named  "ING Direct"


Although Tupeluca Factory never collects data on credit or debit cards to its customers, we have security systems that encode all information exchanged by users on our servers , thus making secure server.


DELIVERY Delivery of our products is between 24H-72H . private parcels . Each order is processed at the time of confirmation of payment on our account. Occasionally, due to special requests by the customer or the particular characteristics of the items as well as custom productions these deadlines can be extended . In this case the user will be informed of the particular. Always seek issue in the shortest possible deadlines to satisfy our customers. Please consult our customer service  phone +34.966.77.77.34 if you want a shorter period . Tupeluca Factory is not responsible for delays caused by the transport companies .


DELIVERY METHODS Tupeluca Factory takes your shipments through transportation agency most trusted and renowned both nationally and internationally : NACEX and UPS


WARRANTIES. If the user detects a manufacturing defect , Tupeluca Factory replace the item for another or returned to the user the full amount for the purchase price of this item. The User has ten natural days from the date of receipt of your purchase for a refund . Excluded from warranty items that by accident or misuse damage suffered once held by the user.


RETURNS Our customers have a period of ten calendar days from the date of receipt of purchase to return an item to Tupeluca Factory , if the item does not meet your expectations. You can choose whether to replace your item with another or get a coupon/voucher. In the latter case Tupeluca Factory will issue a coupon valid for the full amount to the client after receiving and checking that the item is returned in the same condition it was delivered . Return shipping costs are borne by the customer . Any refund is subject to the conditions listed below: 1 . The customer must provide advance notice in writing to Tupeluca Factory his intention to return, attaching a copy of the bill of purchase ( included in delivery) . You can send us your return request by fax or email. Two . All items to be returned , and their packaging must be in perfect condition. At least in the same condition as when handed . Three . Returns must be made according to the instructions provided by Tupeluca Factory customer in response to your request for return. Tupeluca Factory not responsible for returns made ​​through operators that are not expressly authorized by us . Tupeluca Factory not accept returns if you detect or suspect a change in the original characteristics of the item or if it has been altered in any way (used , handled , washed, cut , unlabeled , smells, scratched, hit , etc.).


International Shipping Returns: Tupeluca Factory will not be responsible for returns that come from countries outside the EU when the reason for them is that the buyer does not have the relative import licenses required by the local authorities or consider unviable the tariff cost and Local tributary that Tupeluca Factory can not know and therefore inform in advance during the purchase process.


For refunds from the EU, the above consideration will be valid for the shipping costs to be deducted when the reason for the return is not a failure in the preparation of the order as its content is wrong, in which case it will be the obligation of Tupeluca Factory to proceed to change of product that is deemed more appropriate at no cost to the Customer.


CANCELLATION OF ORDERS: In the event that a customer had a situation of delinquency derived from other previous orders not paid in full, or of courier costs arising from the non-acceptance of an order made and sent but never collected, any new order made directly in the online store will be automatically canceled. If the payment of the new order has been made by credit card or PayPal, the amount paid will be returned within a period of 5 working days, possibly discounting charges or commissions charged in the special case of Paypal. If the situation is regularized after payment of the pending payment, the order will be resumed to give it an immediate exit.


CLAIMS Any user has the right to exercise their right to claim, in writing, or by telephone at  tel n.+34.966.77.77.34


INTELLECTUAL PROPERTY All the contents of the Website are subject to Intellectual Property Rights and Industrial Tupeluca Factory or third parties and may not be used , distributed, sold or exploited without prior written consent of Tupeluca Factory



LAW AND JURISDICTION These terms and conditions are governed by the Spanish law subjecting the parties, in case of discrepancies, the Courts and Tribunals of the city of Orihuela ( Spain )